FAQ

A tenancy agreement is a contract between you and your landlord, it can be either written or oral. The tenancy agreement gives and explains certain rights to both you and your landlord, for example, your right to occupy the accommodation and your landlord’s right to receive rent for letting the accommodation.

With most student and professional let properties, all tenancies require each individual to have a guarantor. A guarantor form will need to be completed and returned to the office along with photo ID before the application for the property can be finished.

Each property for rent, featured on our website, has different rights as to whether you can decorate it or not or the extent of decoration allowance. You should always contact your landlord or letting agent prior to any visual changes you would like to make to your rental property.

Similar to decorating your property, it depends on the landlord/ letting agent. You should always contact your landlord or letting agent prior to moving or getting rid of any furniture.

Keys will be collected from our office in Heaton or your landlord will arrange to meet you and hand over your keys, this will be arranged with the tenants before the contract is due to start.

You can call our emergency out of hours numbers: 07763 281 090. Please ensure these numbers are only used in an emergency as you will be charged for any unnecessary call-outs.

If your house is not all-inclusive, then bills are paid on top of your monthly rent. These bills are split equally between the number of tenants living in the house.